Service Desk Associate in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

What you will do:
  • Providing Level 1 support & first-time resolution whenever possible
  • Dealing with issues being reported by the VGE customer’s helpdesk
  • Processing tickets & orders in the relevant service support systems
  • Working with greater independence and possess bigger authority and knowledge to solve problems
  • Taking ownership of incidents or escalations, including follow up & partner liaison
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Contribute actively to service improvement initiatives
This position is for you if you have:
  • Strong English knowledge
  • Experience in a customer-facing or support function role in a multinational environment is required
  • Good technical & IT knowledge or great interest about the area
  • Proactive, self-starter personality
  • Ability to work on call one week per month
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