Customer Service Representative in Nottingham (United Kingdom)

Where: Nottingham (United Kingdom)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

We are the global company behind some of the world’s leading lifestyle brands. Household names such as Timberland, Eastpak, Kipling, Vans, Lee and Wrangler.  Customers love our brands and can expect excellent service when they contact us from all over Europe.

If you are fluent in Italian and English this is an exciting time to join our rapidly growing Packs Wholesale Team that provides an exceptional service to major online and high street retailers across Europe.

Putting customers at the heart of everything you do, you will exceed their expectations and proactively manage key accounts to ensure they have the right stock at the right time by ensuring our order management process runs smoothly from bulk order to delivery.

To achieve this, your role will involve:

  • Communicating with customers (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
  • Building a rapport and strong relationships with both customers and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
  • Discussing new products and identifying ways to improve processes in order to improve sales, Brand loyalty and the customer experience
  • Monitoring payments, co-ordinating returns and entering and releasing orders
  • Updating our computerised systems, tracking couriers and interpreting stock reports.

To join us, you must be:

  • Fluent in verbal and written Italian and English
  • Commercially aware with experience of meeting customer needs
  • Computer literate, including Excel and internet use, and ideally ordering systems

It will be advantageous if you have:

  • Knowledge of or the willingness to develop your understanding of a wide range of business areas such as planning, product and warehouse
  • The ability to multitask and resolve customer queries
  • Excellent organisation skills and a good attention to detail.
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