Customer Service Representative in Antwerp (Belgium)

Where: Antwerp (Belgium)

Extent of Work: Full Time

Click here to apply in English

You are responsible for offering a professional service towards the customer on order taking and follow up, transport organization and invoicing, and liaises with Sales and Operations to guarantee a flawless order-to-invoice process

You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Translate the customer’s needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales and Operations (Planning, refinery, Logistics,…).
  • Liaise with Credit in order to ensure timely payment of invoices.
  • Register customer complaints and non-conformities in the Complaint Management System, and follow up/revert on corrective measures.
  • Maintain the CRM tool (Archie) with relevant correspondence and customer info through close contact with Sales and customer, and actively use the CRM tool to do mailings.
  • Responsible for updating the SAP system (prices, master data…)
  • Apply and comply with all corporate HSSE policies and procedures and reports unsafe situation in the work environment to the Customer Service Supervisor in order to ensure a safe working environment for Customer Service staff and other personnel

The ideal candidate:

  • A bachelor degree (or equivalent through experience)
  • Commercial and administrative experience in the oil industry or in a customer service department in an international organization is preferred
  • Fluent in Dutch and German (prerequisite)
  • Fluency in English is a good bonus
  • Computer literate (MS Office: Outlook, Word and Excel) is required, SAP knowledge is a plus
  • Flexible Team player with strong interpersonal skills
  • Customer dedicated problem solver
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Experience in the Petroleum Business is an advantage
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp – Blending plant.

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