Customer Service Advisor in Sydney (Australia)

Where: Sydney (Australia)

Extent of Work: Full Time

Click here to apply in English

The role
This generalist customer facing sales and service role is responsible for conducting customer banking transactions, pro-actively identifying customer needs and selling appropriate products and services. You will need to understand the immediate and broader financial needs of the customer to pro-actively identify appropriate solutions and create opportunities to support the delivery of the branch sales results.
 
The Perks
Joining St George Bank has many perks besides building a long and stable career. You’ll be:
  • Able to have access to some of the best banking, wealth and insurance benefits in the market
  • Offered a highly competitive remuneration that is fair and consistent for all our people
  • Entitled to a suit of online learning, training modules and career planning tools to grow with us
  • Encouraged to participate in the community through paid volunteer leave and secondments available
What you need to succeed
 
You’re warm and friendly, and you love sharing knowledge
  • You enjoy meeting people and building relationships with customers
  • You have 2+ years in retail or customer service experience, or you just like helping people
  • You understand customers’ needs and enjoy connecting them with the right solutions
  • You engage well with others and are passionate about providing an exemplary customer experience
  • You’re a team player who thinks quickly on your feet
  • You’re excited about the prospect of growing and learning in a changing environment
  • You have the ability to maintain composure and customer focus while multitasking in a fast paced working environment
  • You have some experience in motivating team members to achieve a common goal
  • You may have a track record of leading a service team with successful results
  • Collaborate with colleagues to do what it takes to delight customers
  • Make it easy for our customers to do business with us by getting it right the first time and every time  
Position Requirements:
  • Sales and Service Experience in a Customer Facing Role
  • Successful candidates are expected to complete their FSRA/Tier2 accreditation
  • Prior experience also preferred
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