Collections Controller in Wroclaw (Poland)

Where: Nowa Wies, Wroclaw (Poland)

Extent of Work: Full Time

Click here to apply in English

We are now looking for a Collections Controllers with Finnish, Spanish or French to grow with us. Collections Team located in Wroclaw/Nowa Wies Wrocławska, Poland provides Collections Services for Customers located in EMEA and Americas region and is a part of the Global Finance & Control organization.UPM Raflatac is one of the world’s leading producers of self-adhesive label materials. We supply high-quality paper and film label stock for consumer product and industrial labelling through a global network of factories, distribution terminals and sales offices. We employ around 3,000 people and made sales of EUR 1.4 billion (USD 1.5 billion) in 2016 . UPM Raflatac is part of UPM – The Biofore Company. Find out more at


What You’ll Do

  • You will be responsible for managing portfolio customers and minimizing overdue receivables
  • You will be contacting customers and ensure on-time payment
  • You will determine reasons for non-payment and negotiate resolutions with company guidelines
  • You will re-inforce company Collection Brand and educate customers in keeping their account current
  • You will co-operate closely with Sales and Customer Service network regarding changes in customer behaviour
  • You will be actively performing and following up the compliance of defined internal controls
  • You will identify and drive for process improvements, including participation in Financial Services processes and tools development projects

Who You Are

  • You have Bachelor’s degree or equal qualification in accounting operation or customer service, collections, sales
  • You speak communicative English and either fluent Finnish or French or Spanish
  • You are solution-oriented with a problem solving mindset and the capability to understand and lead complexities
  • You have good understanding of businesses and business environment
  • You have strong collaboration, influencing and team working skills with flexible, positive and proactive attitude towards changing environment
  • You are an adaptive communicator and have good presentation skills
  • You have ability and willingness to achieve own and team’s targets with provided timelines
  • You are independent in your daily work

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