Customer Service Representative in Bucharest (Romania)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Requirements

• High school / College diploma, or equivalent/ Bachelor’s diploma, or equivalent is a plus;
• Previous work experience in customer care or technical support (online order experience is a plus);
• Experience with billing and payments is a plus;
• Sound knowledge of Internet technologies;
• Good knowledge of e-Commerce concepts is a plus;
• Strong PC skills in Windows environment and familiarity of Microsoft Office Suite including Excel, Word & Outlook;
• Excellent English (oral and written) communication skills;
• Flexible, creative person with planning and organizational skills;
• Accurate working style and with an eye for detail;
• Willingness to take responsibilities;
• Focus, problem solving skills.

Responsibilities

• Handle customer requests via phone or e-mail related to payment process and platform showcasing excellent interpersonal skills;
• Provide problem resolution and customer satisfaction which may include:
• Answering questions regarding the purchase and/or how to download the software
• Initiating a refund;
• Assisting a customer with ordering;
• Secure handling confidential information according to internal rules;
• Update internal database with critical information regarding problem resolution;
• Proactively identify areas for improvement within the CS department and make recommendations on how to solve such challenges;
• Performance of other duties and projects as required by supervisor;
• Available to work in day and night shifts, including weekends and public holidays;

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