Customer Service Representative in Maastricht (Netherlands)

Where: Maastricht (Netherlands)

Extent of Work: Full Time

Click here to apply in English

For one of our relations in Maastricht-Airport, we’re looking for a Spanish, Portuguese, Italian Customer Service representative. In this job, you’re responsible for providing customer service support for customers and sales representatives.

Responsibilities:

  • Promptly answer incoming customer calls and e-mails to place orders for products;
  • Enter sales orders and be responsible for all aspects of that order until satisfactory delivery to the customer is made;
  • Research and resolve complaints, problems, and concerns that customers may have with all facets of product ordering, sales, and service;
  • Support customers with various enquiries about products;
  • Track product shipments upon the customer’s request;
  • Send samples of the companies products to customers upon their request;
  • Liaise with shipping, marketing, quality assurance and manufacturing to ensure that the companies products are available as soon as possible for shipment to the customer;
  • Track progress of and be responsible for ensuring that custom kits are manufactured in a timely manner to meet customers’ demands;
  • Responsible for the timely and correct handling of reported RGA’s;
  • Support the Sales Reps and Sales Manager with various tasks and projects, like various sales reports, promotional projects, preparation for sales meetings, product launches, written price quotations and offers;
  • Back-up for other Customer Service Representatives and colleagues;
  • Performs other related duties and tasks as required.

Wat vragen wij

For this job we’re looking for candidates matching the following profile:

  • Diploma of college education (MBO or HBO);
  • A minimum of 2 years experience in an international customer service environment;
  • Native/Fluent in 2 of the following languages Spanish, Italian and Portuguese and a good level of English;
  • Fulltime available (it’s not possible to work parttime at this company);
  • Experience with MS Office.

Are you looking for a new challenge and do you regognize yourself in this profile?
Are you customer oriented, effectively in your work, accurate and a teamplayer?

Then we’re looking for you!

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