Customer Service Host in Cape Town (South Africa)

Where: Century City, Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

About the Position

Our international Client with an office in Cape Town has exciting positions for Arabic speaking Customer Service Hosts for their fast-growing e-commerce company.

Position: Arabic speaking Customer Service Host

Salary: Cape Town: Up to R 18 000 + 10% shift allowance + R 6 250 quarterly bonus + 1 free meal per day + free gym membership + free massage once per month.

Shift: 24/7 rotational shifts

Requirements:

  • Have Arabic as home language
  • SA citizen, Permanent Residence Holders or Spousal Visa Holders (preferred)
  • Be in a possession of a degree or a diploma (preferable)
  • Be a self-starter, self-motivated and goal orientated
  • Be able to work independently yet be a team player
  • Be an analytical thinker with problem solving ability
  • Be deadline driven and goal orientated
  • Be able to meet deadlines in a highly dynamic environment
  • Be able to handle confidential and personal matters
  • Be fully computer literate and have accurate typing skills

Job description:

  • Responding to customer queries by telephone, email and online chats in the Arabic language
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Customer relationship
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to Identified customers, eg welcome calls, failed purchases, etc.
  • Excellent time management and adherence to schedule
  • Performing additional tasks given by managers / shift supervisors as required
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