Customer Service Representative in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Receive incoming telephone calls from new and existing customers
  • Manage customers’ orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
  • Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

REQUIREMENTS

Key Competencies

  • Data accuracy
  • Attention to detail
  • Ability to gain immediate credibility and trust
  • Exceptional communication skills
  • PC and system literate

Starting date: end of May

Candidate Profile

  • Confident and enthusiastic.
  • The ability to work well as part of a team as well as independently
  • Native English speaker
  • First class written, verbal and interpersonal skills
  • Numerate and articulate
  • Well organised, reliable and thorough
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