Transaction Specialist in Warsaw (Poland)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

MAIN PURPOSE OF THE JOB (Brief Summary)

  • Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Order-To-Cash Back Office Shared Service Center, which includes processes (e.g. orders, disputes & credits) as well as Supply Chain BO processes (e.g. cycle count), which may include basic analytical support.
  • Provide high quality standard support services to the FO and Medtronic sales force by demonstrating a good knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolving incoming issues.
  • Contribute to the company goals in the areas of customer satisfaction.

MAIN JOB DUTIES/RESPONSIBILITIES

  • Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
  • Handle all incoming e-mails to dedicated mailboxes covering BO Shared Service Center processes (e.g. MMXII) in a timely manner
  • Actively contribute to activity monitoring through a regular check of respective reports e.g. open order book/ allocation file/ open order reports etc.
  • Ensure CRM tool is enriched with relevant customer specificities
  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
  • Contribute to Customer Complaint Management – which may include but not limited to logging a dispute when applicable, monitoring resolution, resolving or escalating the issue (through OFI and FSCM), including credit notes processing. Perform root cause analysis, apply corrective and/or preventive action/communication with supervisor at team level
  • Support Cycle Count processing: booking updates, analysis, follow-up list creation, variances resolutions
  • Provide all necessary administrative support to Inventory Management (e.g. adjustments, transfers, write offs)
  • Perform inventory Cleaning Support activities: running reports, informing field force, updating in system
  • Handle all types of returns management
  • Participate in the maintenance of Master Data (requesting creation or change from RDA)
  • Actively participate in department/organization project or initiative, may lead solution development for one of the areas
  • Liaise closely with Logistics and Transport departments to coordinate efficient and timely processing of shipments and delivery
  • Maintain professional communication with internal stakeholders and/ or clients to provide high quality service to customers

 

Qualifications

 JOB QUALIFICATIONS
KNOWLEDGE/EDUCATION

  • Bachelor Education
  • Fluent Italian language skills
  • English language skills at B2 level: spoken and written
  • System minded: MS package/ SAP system/ CISCO tools and FSCM
  • Solid knowledge of international companies or Shared Service Centers processes, organization, tools (incl. Lean Six Sigma methodology) products & ethical standards

JOB EXPERIENCE

  • Minimum 1 year work experience in customer service role or shared services roles
  • Experience of working in multicultural environment is an advantage

SKILLS/COMPETENCIES

  • Good communication skills (telephone & e-mail) communicator and listener, articulating clear messages, ability to adapt message to targeted audience
  • Proactive personality
  • Solution driven & Customer Focused, ability to adopt methods to achieve targets to overcome roadblocks
  • Team player, able to work independently
  • Flexible
  • Ability to cope with stressful situation and to embrace change
  • Strives for top quality
  • Good Analytical skills & Problem Solving Capabilities
  • Ability to challenge current set-up and propose optimization to improve performance
  • Follow procedures with good judgment capability
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