Helpdesk Support in Belgrade (Serbia)

Where: Belgrade (Serbia)

Extent of Work: Full Time

Click here to apply in English

Your duties will be

  • Primary communication channel between our customers, key users and Emric
  • Monitoring the reported ticket (errors) process for new and updated tickets
  • Admin the Customer/Country calls when we go through the current ticket situation and bring back input and priorities to the support team
  • You will manage daily reports, notifications needed for outages, delivery requests in cooperation with tech team / delivery team and the Customer
  • Will be responsible for reporting statistics

You as a candidate

  • Excellent English written and oral communication skills
  • Fluent Swedish (verbal and written) is a must
  • Accurate in Administration
  • Basic knowledge about financial systems (Bank, Financial Companies etc.)
  • Possibility to work in shifts (until 20h)
  • Good communication skills
  • Customer Service experience
  • Driving customer satisfaction to achieve organizations goal
  • A fast learner
  • Ability to work by your own initiative but also be a team player
  • Proficiency in MS Office (Outlook, Word, Excel and PowerPoint)
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