Customer Service Specialist in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

Main responsibilities:

Reporting to the Customer Success Coordinator, you will be in charge of offering a top-quality service to our customers and contribute to the company’s success. Among your responsibilities, you will:

  • Identify and assess customers’ needs (consults, after-sales requests…) to ensure satisfaction.
  • Manage the incoming calls and reply to the requests by phone and / or email
  • Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies
  • Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
  • Contribute to the department’s goals: achieve personal/customer service team targets and call handling quotas.
  • Support all processes and operations of multiple departments (sales, financial, admin …).
  • Generate sales leads by managing outgoing calls and campaigns. Proactively increase the sales volume by reaching users that logged in and convert them into potential clients.
  • Take the extra mile to engage customers.

REQUIREMENTS

  • Mandatory Native/high level of English, Spanish and one of these languages: Italian, French, German
  • At least one year of experience in Customer Service, Help Desk or similar
  • Good Excel skills
  • Valuable international experience
  • Goal oriented with great communication and interpersonal skills
  • Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
  • Proactive, dynamic, with positive attitude and team spirit
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