Customer Service in Rotterdam (Netherlands)

Where: Rotterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Our client is an international organisation located near Rotterdam and one of world’s biggest organisation within the industrial automation sector. Due to positive growth they are looking for English/Swedish speaking talent to strengthen their team with a Customer Service Swedish/English. As Customer Service Swedish/English it is your job to continuously provide high standards of customer service.

Duties

  • Daily execution of tasks and responsibilities according to company policies and procedures
  • Order management (order entry, pro-active followup on deliveries, returns, credit memos)
  • Ensure that customer enquiries are dealt with in accordance with the performance and service standards (KPI).
  • Deal with simple and complex issues, including complaints and enquiries.
  • Coordinate cross-functional effort to maximise order fulfilment performance
  • Drive customer focused behaviour throughout the organisation
  • Undertake a proactive approach to possible problems & wherever possible pre-empt situations
  • Ensure all customer service activities support and strengthen the strategic objectives of the EMEA organisation
  • Ensure consistent approaches, data interpretation, and results measurements are employed

Profile

  • Bachelor related to Supply Chain or Logistics or equivalent by experience
  • 0 to 5 years experience in a similar (Customer Service) environment
  • Experience with SAP is a plus
  • You are customer orientated and have problem solving skills
  • Fluent or close to fluent knowledge of Swedish and English
Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s