Customer Support in Bucharest (Romania)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English
Are you fluent in Italian?

Do you have medium English skills?

Do you have some experience with hardware and software issues?

Are you able to work independently and efficiently meet deadlines?

Then join our team, we are glad to welcome you!

Responsibilities

• Help the customers: provide client support and technical issue resolution via phone and e-mail

• Providing help for installing and configuring computer hardware operating systems and applications;

• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

• Provide support, including procedural documentation;

• Respond within agreed time limits to call-outs;

• Work continuously on a task until completion (or referral to third parties, if appropriate);

• Prioritize and manage many open cases at one time;

• Establish a good working relationship with customers and other professionals

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