Customer Support in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

Reporting to the Customer Service Manager, the Customer Support interacts with our game users on a daily basis through the web/social networks/email and whatsApp. You will ensure the users receive the highest level of satisfaction at the same time that keep them engaged on the games.

Responsibilities

  • Responsible for managing relations with Tangelo’s customers to ensure satisfaction level, as measured by the engagement, churn and ARPPU (Average Revenue Per Paying User)
  • Help and support customers when they have questions, problems, complaints or suggestions, at the same time that being proactive to offer them anything that they could need.
  • Ensure an optimal play alignment according to the monetization objectives

Requirements

  • Native English
  • Available to work from Wednesday to Sunday, from 12am to 8am.
  • 4 months contract (until August 1st)

Soft Skills

  • Availability and proactivity to solve urgent problems at any moment
  • Good listening skills and empathy
  • Customer orientation
  • Analytical mind
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