Customer Experience Associate in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels – chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products

Profile Attributes:

  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skill

 Basic qualifications

Required Skills and Experience

  • Familiarity with online advertising products and social media
  • Fluency in English AND full fluency in Swedish language
  • Must have exceptional grammar and typing accuracy skills
  • Must have full eligibility to work in Ireland: Stamp 4 / Stamp 1G / EU passport

Preferred Skills and Experience

  • HTML, CSS, JavaScript, Data Optimization
  • BA or BS in Marketing, Economics, Computer Science or other related field
  • Work experience with internationally distributed teams is a plus
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