Customer Service Representative in Amsterdam (Netherlands)

Where: Badhoevedorp, Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

ESSENTIAL RESPONSIBILITIES:

Performed in customer’s plants:

  • Service and install machines in customer’s plants.  Analyze and troubleshoot machine and food processing problems, product preparation issues or packaging problems.
  • Instruct customer’s personnel in machine operation and maintenance procedures.
  • Evaluate parts failures and submit probable causes to Service Management.  Responsible for parts and equipment used on service calls.
  • Examine customer’s parts and machinery and recommend requirements for spare parts inventory, including: retrofit packages, preventive maintenance and machinery rebuilding programs.
  • Make pre-installation visits, develop machinery and tooling specifications, and obtain Equipment Order Detail (EOD) information to facilitate smooth start-ups of equipment.
  • Conduct demo/sales or Provisur equipment in customer’s plants.
  • Be part of a Sales & Service team responsible to meet total revenue budget (equipment & aftermarket) for a specific territory.  Account Manager will be the team leader.

 

Performed in the office:

  • Follow through on agreements made during customer visits for parts, service, training, etc.
  • Troubleshoot machine problems with customers over the telephone.
  • Rebuild and repair Provisur equipment.
  • Conduct formal training sessions for customer’s personnel.
  • Promptly prepare accurate and detailed reports on customer visits.
  • Perform other related duties as assigned.
  • Position requires approximately 80% travel and 20% in the office.

 

QUALIFICATIONS:

  • Middle level technical education (MTS or equivalent).
  • Basic understanding of mechanical, electrical, hydraulic and pneumatic systems.  Understand electronics and microprocessor controls.  Understand hydraulic, electrical and motor control schematics.
  • Three years experience servicing, repairing, troubleshooting complex machinery with microprocessor controls.  Use electronic and motor control test equipment.
  • Basic knowledge of food processing, batching system equipment and food industry terminology.
  • Good interpersonal skills for customer contact.
  • Fluency in languages including English, German, French and Spanish.
  • Works comfortably with personal computers and software such as MS Office.
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