Extent of Work: Full Time
Click here to apply in English
What is the plan for the Swedish Support Agent role?
Answer phone chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service across all products in an expedient manner
Identify, research, and resolve customer issues using the various websites available.
Be self-motivated use own initiative to be able to utilize internet and other freely available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the contact centre
Provide all CSR duties in Swedish
Perform outbound calls to generate and increase revenue
Evaluate and test relevant language websites making sure they are competitive in the marketplace
What do you know that makes you a great Swedish Support Agent?
Previous experience in customer service ideally in an office environment
Fluent Swedish speaking and writing
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills
Duties require professional verbal and written communication skills in both native language and English
Computer literate with the ability to learn customer service software applications