Remote Partner Relations Advisor in Ireland

Where: Remote in Ireland

Extent of Work: Full Time

Click here to apply in English

Key Qualifications

  • Be fluent in SPANISH and English
  • Be a confident and enthusiastic communicator
  • Have strong organisational and administrative skills
  • Positive attitude and customer focused
  • Have a high stress tolerance
  • Experience of working in a pressurised, target-driven environment
  • Be a team player
  • Be able to perform multi-tasking activities
  • Have a great focus on detail

Description

Manage the day to day email and phone business ensuring WWDR service levels are met Ensure email responses are timely, accurate, complete, and well written Promote and demonstrate a spirit of cooperation when working with others Work cross functionally with other support and escalation teams to ensure developers needs are met Work to identify issues requiring escalation and engage supervisor as appropriate Work to identify source of repeat issues through root cause analysis input Utilize all necessary team support tools and resources to effectively handle support requests Suggest content additions or edits to knowledge base tools for consistent support experience Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Additional Requirements

• This is a work from home position and we can consider candidates from locations across the Republic of Ireland. • A private workspace with a door that closes, without noise or distraction • Ergonomic chair and desk • High speed hard wired internet connection (min 5Mbps download/1Mbps upload) from a reliable provider

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