Customer Service Agent in Maastricht (Netherlands)

Where: Maastricht (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Your role as a Customer Service Agent:

Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our Spanish-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.



What do we offer?

– A market conform salary and interesting secondary conditions such as discounts for H&M products, reimbursement of travel expenses and meal allowance.

– The possibility to earn a permanent contract

– An initial paid training of three weeks that will ensure that you can help our customers in the best possible way. Further internal training and courses will follow in due course.

– A challenging job with career development opportunities

– The possibility to express your personality in an informal and multicultural work environment

– To work with great colleagues within a dedicated team

– Great coffee



Are these your qualities?

– Strong communication skills both written and spoken

– Native Spanish language s kills and good English knowledge

– Flexible deployment

– Excellent computer and multitasking


You also are:

– Customer friendly

– At your best working in a team

– Open minded and not afraid of changes

– In possession of a positive attitude and mindset

– Solution oriented and stress resistant

– Not afraid to make mi s takes and a person who dares to take the initiative

– Interested in fashion and H&M



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