Customer Support in Vienna (Austria)

Where: Vienna (Austria)

Extent of Work: Full Time

Click here to apply in English

Your responsibilities:

Handling bookings for customers, which occur online
Chatting with customers via instant messenger, email or by telephone
Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
Answering customer questions and providing information in a professional manner
Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
Encouraging customers to book with us
Excellent product knowledge – give the customer confidence that you know and understand our product
Handling booking cancellations, changes, payment issues, and adjustments

What can you expect?

International work environment with English as the working language
The stability and excitement of working for a fast scaling Series B funded startup
Opportunity for “team exchange” scheme whereby you can work in one of our other two global locations
One familiarisation trip per year to experience our product along with 500 Euros towards your airfare
Regular team outings
Great career opportunities and individual development plan
Cake on your birthday!
Take your chance!

Get in touch with us and visit our website to know more!

Please be aware that we do not sponsor Visa for this job.

Requisitos

Titulación mínima: Cursando licenciatura
Experiencia: De 1 a 2 años
Categoría profesional: Empleado
Residencia: UE

Otros:
Passion for travelling and tech savvy

Who you are:

You have at least 1-2 years of experience in customer care/support and strong sales background/records
Preference shown to travel agents, sales professionals, customer service agents or former tour guides
You have exceptional grammar and communication skills (English)
You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
You have multitasking abilities and capable of handling high volumes of enquiries
Exceptional time and priority management
You are passionate about providing mind-blowing customer service and going that extra mile for our customers
You are sales driven with ability to sell via phone
You are open-minded, love challenges, enthusiastic to learn and interested in travelling
You don´t know the meaning of “I can’t find the answer”
Work permission for the appropriate country to which you are applying

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