Customer Service Executive in Valletta (Malta)

Where: Valletta (Malta)

Extent of Work: Full Time, Permanent Term

Click here to apply in English

Key competencies and responsibilities:

  • The highest standards of customer service whilst dealing with any enquiries from the Spanish market regarding our client’s full range of products and services.
  • Forging a strong relationship with customers.
  • Exemplary awareness and knowledge of the offered products and services, accurately conveyed to customers.
  • Ability to detect sales possibilities following discussion of the requirements and needs of the customer.
  • Tackle issues encountered while using mobile banking applications.
  • Processing transactions within cutting-edge IT systems.
  • Follow all policies and procedures, corporate security policies, regulatory guidelines, codes of conduct and industry service standards stringently and responsibly.
  • Gather data and information via telephone as well as email.
  • Administrative tasks, including provision of invoices, allocating payments and related duties, in line with the outlined policies.
  • Cooperate directly with various managers in addition to other departments.
  • Similar related duties differing to those stated above may also emerge periodically relating to the needs of our client.

 

Requirements:

  • Fluent English and Spanish speaking and writing.
  • Previous customer service experience is beneficial but not essential.
  • Strong communication skills, both verbal and written.
  • Computer literacy and familiarity with IT systems.
  • Familiar and adept at working in a team.
  • Willingness to learn new skills.
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