Technical Support Specialist in Casablanca (Morocco)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance

Essential requirements

  • University education, preferably technical degree or Microsoft certifications
  • Fluency in Italian
  • good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Excellent communication and customer service skills

Desirable requirements

  • Experience of providing remote IT support
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