Customer Experience Specialist in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time, Permanent Term

Click here to apply in English

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Required skills:

  • You MUST have good command of spoken and written Spanish language (C1 according to The Common European Framework ) + Good English communication skills
  • Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, public holidays, and weekends
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality

What we offer:

  • Start date May / June 2018
  • Permanent contract only (40 hours a week)
  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location at City Centre, Budapest
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