Customer Services Host in Cape Town (South Africa)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Are you fluent in Italian? Are you currently looking for a new job? Do you want to work in Cape Town, South Africa? An online marketing company is looking for an Italian Customer Service Agent to join their team. This is a very exciting role within the growing Customer Support Department in Cape Town, South Africa. This could be the job for you!

Responsibilities for an Italian Speaking Customer Services job in Cape Town, South Africa:

-Responding to customer queries by telephone, email and online chats in Italian Language
-Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
-Processing pertinent information into relevant databases
-Customer relationship building & management
-Problem solving tasks during shift
-Handling and taking full responsibility for customer related queries
-Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc
-Performing extra tasks given by managers and shift supervisors as required
-Italian as home or first language essential
-Fluent in English; able to communicate effectively (read, write and speak fluently)
-Be available for 24/7 shift rotations

Requirements for the Italian Speaking Customer Services job in Cape Town, South Africa

-Be in a possession of a degree or a diploma
-Be a self-starter, self-motivated & goal orientated
-Be able to work independently yet be a team player
-Be an analytical thinker with problem solving ability
-Be deadline driven & goal orientated
-Excellent time management skills
-Be able to meet deadlines in a highly pressurised dynamic environment
-Be able to handle confidential and personal matters
-Be fully computer literate and have accurate typing skills

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