Customer Care Specialist in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Full Time

Click herehere to apply in English


You are looking for a new, challenging position including diverse tasks?

Then welcome to the Customer Care Team of Zalando!

You are the voice and ear of Zalando and the first contact person for our customers. You will handle inquiries via telephone, mail and chat about delivery, returns, payments, product information and a lot more!



Fun at work. A dynamic, motivated and multinational team of experts to inspire and support you. There’s no time for boredom at our modern office at Potsdamer Platz!

Grow with us. You will receive a profound, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company.

Our conditions. You can expect a fair salary as well as benefits just like 40% discount on our online shop, subventions for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few!

Working hours. We are offering a pleasant work atmosphere and long-term planned shift schedules in full time with 40 hours a week.



Expertise. You have previous experience in customer care and are customer focused and passionate about excellent customer service.

Communication. You always find the right words and know how to turn customers into fans. You have excellent knowledge of Italian in written and spoken form and are also fluent in English.

Multitasking. Working with different software like SAP, Salesforce or ACD brings you fun, even under time pressure. You take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You have excellent computer skills.



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