Customer Service Representative in Krakow (Poland)

Where: Krakow (Poland)

Extent of Work: Full Time

Click here to apply in English

Key activities

Managing customers’ business needs over the phone

Processing customers’ requests and updating data in the computer systems

Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)

Helping with the implementation of our Sales and Marketing Plan

Generating innovative ideas and solutions that will improve customers satisfaction

Contributing to projects in various departments outside of regular responsibilities

Assisting other team members to leverage and develop their capabilities

Key Qualifications required

Enthusiastic, communicative people that are willing to support our customers

With excellent knowledge ofEnglish,Spanish and other European language

Not afraid of facing new challenges or opportunities

With enthusiastic approach to team work and focus on internal and external customers

Knowledge of MS Office applications, especially Excel and PowerPoint is needed

First working experience will be a huge asset for us

What we offer

Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)

International team environment

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