Customer Service Agent in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

– Listen and respond to customers’ needs and concerns in a simple way, keeping a smile to ensure their satisfaction;
– Provide information about products and services;
– Take orders, determine charges, and oversee billing or payments;
– Review or make changes to customer accounts;
– Handle returns or complaints;
– Record details of customer contacts and actions taken;
– Research answers or solutions as needed;
– Refer customers to supervisors, managers, or others who can help.

Qualifications

– EU citizenship or valid residence visa/work permit;
– High School Diploma or higher;
– Native or fluent (level C1/C2) in Swedish;
– Good knowledge (Level B) in English;
– Excellent communication skills and pro-activity;
– Ease of interpersonal and teamwork;
– Be recognized for attention to detail and high energy;
– Enjoy challenges and be eager to join an exciting high growth company.

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