Quality Analyst in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Descrição da oferta:

For our business in LISBON, PORTUGAL we are currently looking for a Quality Analyst (male/female) with excellent language skills in Italian (mandatory) and Spanish (preferencial). This person will be responsible for ensuring continuous training of employees based on the organizational and individual needs. This position should ensure that quality procedures are documented, audited and maintained for a World leading gaming company.

About us:
Arvato is an international outsourcing service provider. Every day, over 70,000 employees work in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

Your responsibilities

* Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement
* Maintain quality reports at agent and team level
* Assist in developing and streamlining Quality procedures
* Provide written/ verbal feedback to agents
* Perform Quality of Service analysis on agent and team level
* Know & understand operational KPIs
* Communicate performance related indicators into the team and back to the Management
* Active participation in internal and external calibrations
* Ability to take CSR customer inquiries
* Perform other related duties

Your profile

* 1 year of call center experience (preferential)
* Excellent knowledge of Ubisoft services
* Excellent knowledge of MS Office products
* Able to work under pressure
* Very good assertiveness skills
* Team spirit, ability to motivate and coach team members
* Good social skills
* Strong administration and organization skills
* Very good analytical skills
* Native or near-native language skills (written and spoken) in EITHER Italian or Spanish (mandatory)
* Excellent language skills (written and spoken) in English (mandatory)

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2 thoughts on “Quality Analyst in Lisbon (Portugal)

  1. I am interesse in this announce. In these last months i am improving my English and i will continue. I talk a brilliant italian but not very well Spanish. Can i have more informations about this job? Where can i send my cv?
    Hope receive news soon…

    Like

    1. Ciao Donatella. Le indicazioni per candidarsi sono alla terza riga dell’annuncio 🙂 Se hai bisogno di consigli su come muoverti nella ricerca del lavoro all’estero, puoi cercare i servizi che mettiamo a disposizione nel menu sulla nostra homepage 🙂

      In bocca al lupo!

      Like

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