Client Service Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Client Service Representative with Italian , (GV Associate Service Center Representative, Maternity Cover) Do you have a passion for Italian? Are you driven by customer satisfaction? And motivated by your personal and professional growth? Join our team at ADP and become a specialist!

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP’s Italian speaking clients. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes:

* responding to inquiries on a specific problems with a payroll or/and related issues;
* being an administrative support for a payroll team (reporting, preparing analysis, translating documents etc.)
* The Client Service Representative demonstrates a professional and competent manner.

Main responsibilities:
– answers phone calls and inquiry requests (NOT call center environment),
– gathers relevant information and inputs the evidence required IT system,
– ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,
– follows-up with customers on issues that cannot be resolved immediately,
– performs other duties as required to meet the customer requirements,
– prepares analysis, reports, certificates for the client’s employees
– cooperates with team members.

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